Frequently Asked Questions

The cost depends on factors like distance, volume of goods, and services required. For a 1BHK local move in Mumbai, prices typically range from Rs. 5,000 to Rs. 12,000. A 2BHK local move ranges from Rs. 10,000 to Rs. 20,000, while inter-city moves cost more based on destination. We provide a free, transparent quotation with no hidden charges after a quick survey of your home.

We use premium quality materials including bubble wrap, corrugated sheets, foam padding, wooden crates for delicate items, and waterproof packing for all boxes. For glassware and electronics, we use multi-layer cushioning and anti-static wraps. Every item is packed with care to ensure zero damage during transit.

Local moves within Mumbai are typically completed within 1-2 days. Inter-city deliveries depend on distance: Mumbai-Pune takes 1-2 days, Mumbai-Bangalore 3-4 days, Mumbai-Delhi 4-5 days, while longer routes like Mumbai to Kolkata may take 5-7 days. We provide a committed timeline before you book, and our GPS tracking keeps you updated throughout.

Yes! All our vehicles are equipped with GPS tracking systems. You will receive real-time updates via SMS and WhatsApp at major transit milestones. You can also call our 24/7 support line anytime to check the status of your shipment. For corporate clients, we provide a dedicated tracking dashboard.

Absolutely. Our standard service includes unpacking all boxes, reassembling beds, wardrobes, and dining tables, and placing items in designated rooms as per your instructions. We also remove all packing debris before leaving, so you can settle into your new space immediately.

Our pricing is based on the volume of goods, distance, packing materials required, labor needed, and any special handling. After an in-home survey, we provide a detailed itemized quotation with no hidden charges. The price you see is the price you pay — no last-minute surprises for tolls, fuel, or stair charges.

We accept cash, bank transfers, UPI, and all major credit and debit cards. For corporate moves, we also accept company cheques and can provide GST-compliant invoices for accounting purposes. A small advance is required to confirm your booking, with the balance payable upon delivery.

We understand plans can change. You can reschedule your move free of charge up to 48 hours before the scheduled date. Cancellations made 72+ hours in advance receive a full refund of any advance paid. Cancellations within 24 hours may forfeit the advance. Please contact our support team for assistance.

Basic transit insurance is included in all our quotes at no extra cost. This covers total loss due to accidents, fire, or theft during transit. We also offer comprehensive all-risk insurance for high-value items like electronics, antiques, and artwork. Our team explains coverage details during the survey.

Safety starts with professional packing using premium materials. We then use padded blankets, tie-downs, and proper loading techniques to secure goods in our vehicles. Our trained crew handles fragile items with extra care, and our GPS-tracked fleet ensures safe, monitored transit. Insurance provides the final layer of protection.

In the rare event of damage, notify us within 72 hours of delivery. We dispatch a surveyor to assess the damage, compile photographic evidence, and file an insurance claim on your behalf. Basic insurance covers total loss, while comprehensive plans cover partial damage. Most claims settle within 7-14 working days.

We recommend booking at least 7-10 days in advance for local moves and 2-3 weeks for inter-city relocations, especially during peak season (March-June and October-December). However, we also accommodate last-minute moves based on availability. Booking early ensures you get your preferred date and time slot.

Sort and declutter items you no longer need. Disconnect appliances and drain washing machines. Keep jewelry, important documents, and cash with you. Label rooms in your new home so our team knows where to place items. Reserve elevator access if you live in a high-rise. We will send you a complete preparation checklist after booking.

We can transport small potted plants within the same city, though we recommend moving delicate or rare plants yourself. We do not transport pets — we strongly advise using specialized pet relocation services for your furry family members to ensure their comfort and safety during travel.